FAQ

General:

General information on how to order, our shipping charges and payment options can be found on the following pages: Shipping information, Payment & Data Protection and in our GTCs.

Ordering/Security/Data Protection:

1. How can I order?
   A: Information on the order procedure is available on the Help page.
2. Can I also buy elforyn and juma products directly in my country?
   A: You will find a list of our elforyn and juma dealers here.
3. Is there a minimum order value?
   A: The minimum order value in our shop is € 20.
4. I would like to cancel my order.
   A: Contact us on the Contact page to cancel an order
5. How do I know that my order has been received?
   A confirmation of receipt will be sent to your email address.
6. Do I get a discount if I order several items?
   A: Volume discounts can be arranged on request.
7. I don’t want to receive any unwanted emails. Do I have to give my email address?
   A: Your email address is required for the order procedure and will only be used for this.
8. Are my details safe when I order online?
   A: Security and data protection information can be found on the Privacy page.

Products:

1. How are the goods packed?
   A: All items are packed in shipping boxes.
2. How quickly can products be delivered?
   A: Normally, all our products are available from stock. Certain products, which we do not stock, will be delivered within a week.
3. Do your prices include statutory VAT?
   A: All prices include VAT.
4. Can I return a product if I don’t like it?
   A: Information on returns and cancellations can be found on the Returns/Cancellations page.

Payment & Dispatch:

1. What payment options are available?
   A: Information on payment options can be found on the Payment page.
2. What are the shipping costs?
   A: Information on shipping costs can be found on the Shipping Information page.
3. Which countries do you deliver to?
   A: Information on the countries we deliver to can be found on the Shipping Information page.
4. Will I get an invoice showing the VAT?
   A: The order procedure includes an invoice showing the VAT.
5. I don’t live in Germany. Do I have to pay VAT?
   A: You will not have to pay VAT, if you have successfully registered and entered your VAT identification number.
6. Can I have my order delivered to a different address?
   A: Different invoice and delivery addresses can be entered.

Returns/Cancellations:

Information on Returns/Cancellations can be found on the Returns&Cancellations page.