General information on how to order, our shipping charges and payment options can be found on the following pages: Shipping information, Payment & Data Protection and in our GTCs.
- How can I order?
A: Information on the order procedure is available on the Help page.
- Can I also buy elforyn and juma products directly in my country?
A: You will find a list of our elforyn and juma dealers here.
- Is there a minimum order value?
A: The minimum order value in our shop is € 20.
- I would like to cancel my order.
A: Contact us on the Contact page to cancel an order
- How do I know that my order has been received?
A confirmation of receipt will be sent to your email address.
- Do I get a discount if I order several items?
A: Volume discounts can be arranged on request.
- I don’t want to receive any unwanted emails. Do I have to give my email address?
A: Your email address is required for the order procedure and will only be used for this.
- Are my details safe when I order online?
A: Security and data protection information can be found on the Privacy page.
- How are the goods packed?
A: All items are packed in shipping boxes.
- How quickly can products be delivered?
A: Normally, all our products are available from stock. Certain products, which we do not stock, will be delivered within a week.
- Do your prices include statutory VAT?
A: All prices include VAT.
- Can I return a product if I don’t like it?
A: Information on returns and cancellations can be found on the Returns/Cancellations page.
Payment & Dispatch:
- What payment options are available?
A: Information on payment options can be found on the Payment page.
- What are the shipping costs?
A: Information on shipping costs can be found on the Shipping Information page.
- Which countries do you deliver to?
A: Information on the countries we deliver to can be found on the Shipping Information page.
- Will I get an invoice showing the VAT?
A: The order procedure includes an invoice showing the VAT.
- I don’t live in Germany. Do I have to pay VAT?
A: You will not have to pay VAT, if you have successfully registered and entered your VAT identification number.
- Can I have my order delivered to a different address?
A: Different invoice and delivery addresses can be entered.
Information on Returns/Cancellations can be found on the Returns&Cancellations page.